pawaPay incident

Performance degradation affecting Cameroon Orange services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 15, 2026 affecting Orange :: Web Deposit and Orange :: Payout, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 07:43 AM UTC
Resolved
Jun 18, 2026, 05:37 AM UTC
Duration
2d 21h
Detected by Pingoru
Jun 15, 2026, 07:43 AM UTC

Affected components

Orange :: Web DepositOrange :: Payout

Update timeline

  1. identified Jun 15, 2026, 07:43 AM UTC

    We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.

  2. identified Jun 15, 2026, 08:32 AM UTC

    This is a quick update to inform you that we are experiencing an outage in our Cameroon Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Jun 15, 2026, 09:09 AM UTC

    This is a quick update to inform you that we are currently experiencing instability with our Orange Cameroon services. We are closely following up with the Mobile Money operator and will provide further updates as soon as they become available.

  4. identified Jun 15, 2026, 10:40 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jun 15, 2026, 10:53 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jun 16, 2026, 06:40 AM UTC

    We are still experiencing degraded performance in our Orange Cameroon services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  7. identified Jun 16, 2026, 03:05 PM UTC

    We are still experiencing degraded performance in our Orange Cameroon services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  8. identified Jun 17, 2026, 03:32 AM UTC

    We are still experiencing degraded performance in our Orange Cameroon services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  9. identified Jun 18, 2026, 02:42 AM UTC

    We are still experiencing degraded performance in our Orange Cameroon services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  10. monitoring Jun 18, 2026, 04:30 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  11. resolved Jun 18, 2026, 05:37 AM UTC

    The incident has been resolved. We apologise for the inconvenience.