pawaPay incident

Performance degradation affecting Zambia Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 22, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 10:53 AM UTC
Resolved
Apr 22, 2026, 12:15 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 22, 2026, 10:53 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Apr 22, 2026, 10:53 AM UTC

    We are experiencing an outage of the Zambia Airtel services. We are investigating the issue.

  2. monitoring Apr 22, 2026, 11:34 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 22, 2026, 12:15 PM UTC

    The incident has been resolved. We apologise for the inconvenience.