pawaPay incident

Performance degradation affecting Cameroon MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 17, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 11:10 PM UTC
Resolved
Apr 18, 2026, 02:48 AM UTC
Duration
3h 38m
Detected by Pingoru
Apr 17, 2026, 11:10 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Apr 17, 2026, 11:10 PM UTC

    We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

  2. identified Apr 17, 2026, 11:28 PM UTC

    This is a quick update to inform you that we are now experiencing an outage in our Cameroon MTN deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Apr 18, 2026, 12:17 AM UTC

    We are still experiencing degraded performance in our Cameroon MTN deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  4. monitoring Apr 18, 2026, 01:49 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Apr 18, 2026, 02:48 AM UTC

    The incident has been resolved. We apologise for the inconvenience.