pawaPay incident

Performance degradation affecting Nigeria Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 18, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 10h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 01:11 AM UTC
Resolved
Apr 18, 2026, 11:32 AM UTC
Duration
10h 21m
Detected by Pingoru
Apr 18, 2026, 01:11 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Apr 18, 2026, 01:11 AM UTC

    We are experiencing an outage of the Nigeria Airtel services. We are investigating the issue.

  2. identified Apr 18, 2026, 06:42 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Nigeria Airtel services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Apr 18, 2026, 09:45 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Apr 18, 2026, 11:32 AM UTC

    This incident has been resolved.