pawaPay incident
Performance degradation affecting DRC Vodacom services
pawaPay experienced a critical incident on March 22, 2026 affecting Vodacom :: Web Deposit and Vodacom :: Payout, lasting 82d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 22, 2026, 03:16 AM UTC
We are experiencing a drop in deposit success rates for Vodacom DRC. Users may notice delays or fail to receive the PIN prompt on their mobile devices when attempting to complete a transaction. We are in communication with the MMO to identify the root cause and restore full service as quickly as possible. Updates will be shared once there has been any progress made.
- investigating Mar 31, 2026, 03:31 PM UTC
We are experiencing an outage in the DRC Vodacom services. We are investigating the issue.
- identified Mar 31, 2026, 04:03 PM UTC
We are experiencing a drop in deposit success rates for Vodacom DRC. Users may notice delays or fail to receive the PIN prompt on their mobile devices when attempting to complete a transaction. We are in communication with the MMO to identify the root cause and restore full service as quickly as possible. Updates will be shared once there has been any progress made.
- identified Jun 12, 2026, 11:15 AM UTC
We are experiencing degraded performance in the DRC Vodacom services. We are investigating the issue.
- identified Jun 12, 2026, 11:16 AM UTC
We are experiencing degraded performance in the DRC Vodacom services. We are investigating the issue.
- monitoring Jun 12, 2026, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 04:19 PM UTC
This incident has been resolved.