pawaPay incident

Performance degradation affecting Tanzania Airtel services

Critical Ongoing View vendor source →

pawaPay is currently experiencing a critical incident affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, which began 5d ago. The vendor's full update timeline is below.

Started
Oct 16, 2026, 07:57 AM UTC
Resolved
Ongoing
Duration
● 5d 4h
Detected by Pingoru
Oct 16, 2026, 07:57 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Oct 16, 2026, 07:57 AM UTC

    We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Oct 17, 2026, 11:18 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Oct 18, 2026, 11:44 AM UTC

    We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.

  4. identified Oct 18, 2026, 01:24 PM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Airtel Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  5. identified Oct 19, 2026, 08:41 AM UTC

    Unfortunately we are still experiencing an outage in our Airtel Tanzania deposit and payout gateways. Airtel is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.

  6. identified Oct 19, 2026, 11:12 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Tanzania web deposits gateway, but are observing improvements in USSD and payout gateways.

  7. identified Oct 19, 2026, 06:28 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Tanzania Airtel deposit gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  8. identified Oct 20, 2026, 04:45 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Tanzania Airtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  9. identified Oct 20, 2026, 03:41 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Tanzania Airtel deposit gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  10. identified Oct 21, 2026, 07:11 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Airtel Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.