pawaPay incident

Performance degradation affecting Nigeria Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 22, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 08:49 PM UTC
Resolved
Sep 23, 2026, 03:27 AM UTC
Duration
6h 37m
Detected by Pingoru
Sep 22, 2026, 08:49 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Sep 22, 2026, 08:49 PM UTC

    We are experiencing degraded performance in the Nigeria Airtel services. We are investigating the issue.

  2. investigating Sep 22, 2026, 11:59 PM UTC

    Unfortunately we are still experiencing an outage in our Airtel Nigeria deposit and payouts gateways.

  3. investigating Sep 23, 2026, 12:04 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 23, 2026, 02:23 AM UTC

    A fix has been deployed by Nigeria Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Sep 23, 2026, 03:27 AM UTC

    The incident has been resolved. We apologise for the inconvenience.