pawaPay incident
Performance degradation affecting Cameroon Orange services
pawaPay experienced a critical incident on September 22, 2026 affecting Orange :: Web Deposit and Orange :: Payout, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 03:28 PM UTC
We are experiencing degraded performance in the Cameroon Orange services. We are investigating the issue.
- monitoring Sep 22, 2026, 04:01 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Sep 22, 2026, 05:08 PM UTC
Unfortunately we are now experiencing an outage in our Orange Cameroon deposit gateways. Orange is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.
- investigating Sep 22, 2026, 05:45 PM UTC
Unfortunately we are still experiencing issues in our Orange Cameroon deposit gateways. Orange is working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.
- investigating Sep 22, 2026, 06:10 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- investigating Sep 23, 2026, 03:29 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange Cameroon deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 23, 2026, 06:09 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange Cameroon deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 24, 2026, 06:36 PM UTC
Orange Cameroon is facing an outage on their platform. We will share an update in case of any improvements. Thank you for your patience and understanding.
- investigating Sep 24, 2026, 09:21 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Orange Cameroon deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 25, 2026, 12:24 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Orange Cameroon deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- investigating Sep 25, 2026, 01:47 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit gateway. We'll provide an update as soon as possible.
- investigating Sep 25, 2026, 03:08 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Orange Cameroon deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 26, 2026, 03:30 AM UTC
A fix has been deployed by Cameroon Orange. We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Sep 26, 2026, 05:37 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 27, 2026, 12:01 AM UTC
We are still experiencing degraded performance in our Orange Cameroon deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 27, 2026, 06:40 AM UTC
We are still experiencing degraded performance in our Orange Cameroon deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Sep 28, 2026, 03:59 AM UTC
We are still experiencing degraded performance in our Orange Cameroon deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.