pawaPay incident
Performance degradation affecting Uganda Airtel services
pawaPay experienced a minor incident on September 13, 2026 affecting Airtel :: USSD Deposit, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 09:43 AM UTC
We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
- identified Sep 14, 2026, 03:33 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 14, 2026, 12:05 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Sep 15, 2026, 04:23 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 15, 2026, 07:46 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- investigating Sep 15, 2026, 03:03 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Sep 16, 2026, 05:30 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Sep 16, 2026, 06:29 AM UTC
This incident has been resolved.