pawaPay incident

Performance degradation affecting Ghana AirtelTigo services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 12, 2026 affecting AirtelTigo :: Web Deposit and AirtelTigo :: Payout, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2026, 03:15 AM UTC
Resolved
Sep 12, 2026, 06:13 AM UTC
Duration
2h 58m
Detected by Pingoru
Sep 12, 2026, 03:15 AM UTC

Affected components

AirtelTigo :: Web DepositAirtelTigo :: Payout

Update timeline

  1. identified Sep 12, 2026, 03:15 AM UTC

    We have identified instability in Ghana AirtelTigo services. We have escalated this to the MMO for resolution.

  2. identified Sep 12, 2026, 03:31 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Ghana AirtelTigo deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Sep 12, 2026, 05:50 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Sep 12, 2026, 06:13 AM UTC

    The incident has been resolved. We apologise for the inconvenience.