Degraded performace Portal, Customer API and Data Processing Infrastructure

Update timeline

1. identified Jun 19, 2019, 12:34 PM UTC

   Portal, Customer API and Data Processing Infrastructure are currently experiencing degraded performance. We have identified a potential root cause, and are working to address this. We will provide periodic updates here regarding our progress.

2. identified Jun 19, 2019, 02:15 PM UTC

   We are still in the process of resolving the root cause of the degraded performance. We will keep provide periodic updates here regarding our progress.

3. identified Jun 19, 2019, 04:09 PM UTC

   We are still in the process of resolving the root cause of the degraded performance. Currently we are running a live migration on a Database server which may take multiple hours to finish. We continue providing periodic updates here regarding our progress.

4. identified Jun 19, 2019, 07:32 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 19, 2019, 07:43 PM UTC

   We will be performing maintenance upcoming Thursday (20 June) between 10:00 and 11:00 (CEST) to finish the live database migration and resolve the Degraded performance. This maintenance will include downtime of the services Portal, Customer API and Data Processing Infrastructure for up to 15 minutes. We will provide periodic updates here regarding our progress.

6. identified Jun 20, 2019, 08:41 AM UTC

   We are starting the maintenance in the next 5 minutes. This maintenance will include downtime of the services Portal, Customer API and Data Processing Infrastructure for up to 15 minutes.

7. monitoring Jun 20, 2019, 09:08 AM UTC

   We have resolved the issue and will continue to monitor the situation for potential regressions.

8. resolved Jun 21, 2019, 06:20 AM UTC

   This incident has been resolved.