Resolved after 11 hours 54 minutes, affecting Portal and Customer API, on July 7, 2019.
All systems are restored and have been running stable for the last hour. We will be monitoring the situation for regressions during the next few hours.
Affected components
Update timeline
- investigating Jul 07, 2019, 05:06 PM UTC
The Portal is currently unavailable. We are investigating the issue.
- monitoring Jul 07, 2019, 05:23 PM UTC
All systems are restored and are fully available again. We will be monitoring the situation for regressions during the next few hours.
- investigating Jul 07, 2019, 05:28 PM UTC
Unfortunately the problem recurred. We are investigating the issue.
- identified Jul 07, 2019, 06:52 PM UTC
We identified the problem and are currently working on resolving the issue.
- monitoring Jul 07, 2019, 08:30 PM UTC
All systems are restored and have been running stable for the last hour. We will be monitoring the situation for regressions during the next few hours.
- resolved Jul 08, 2019, 05:00 AM UTC
The issue has been fully resolved.
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