Patchman incident

Portal and Customer API unavailable

Resolved after 2 hours 16 minutes, affecting Portal and Customer API, on July 27, 2019.

monitoring Jul 27, 2019, 04:52 PM UTC

All services are back online. We will continue to monitor the situation for potential regressions.

Started
Jul 27, 2019, 04:33 PM UTC
Resolved
Jul 27, 2019, 06:49 PM UTC
Duration
2h 16m
Detected by Pingoru
Jul 27, 2019, 04:33 PM UTC

Affected components

PortalCustomer API

Update timeline

  1. identified Jul 27, 2019, 04:33 PM UTC

    The Portal and Customer API are currently unavailable. We have identified the problem and are working on a resolution.

  2. monitoring Jul 27, 2019, 04:52 PM UTC

    All services are back online. We will continue to monitor the situation for potential regressions.

  3. resolved Jul 27, 2019, 06:49 PM UTC

    This incident has been resolved.

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