Resolved after 8 hours 3 minutes, affecting Portal and Customer API and 1 more, on June 3, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Jun 03, 2021, 10:45 AM UTC
Our infrastructure provider is experiencing some networking problems, which are leading to intermittent connectivity issues on our platform. All our APIs may experience packet loss and slow response times. We are working with our provider to resolve the problem as soon as possible.
- identified Jun 03, 2021, 12:00 PM UTC
Our infrastructure provider has identified the problem and is currently implementing a fix. From the initial investigation it appears the problem is limited to be between our infrastructure provider and the United States. We will continue to work with them in resolving this problem as soon as possible.
- monitoring Jun 03, 2021, 12:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2021, 06:48 PM UTC
This incident has been resolved.
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Amazon Web Services