Patchman incident
Portal and Customer API unavailable from certain regions
Resolved after 8 hours 59 minutes, affecting Portal and Customer API, on July 27, 2021.
A solution has been put in place. We continue to monitor the situation for any regressions.
Affected components
Update timeline
- identified Jul 27, 2021, 09:13 PM UTC
We are getting reports that the Portal and its Customer API are unavailable from certain regions, with an error page citing TCP timeouts. This seems to be a problem with our CDN provider, and we are taking emergency measures to remediate the problem. Our apologies for the inconvenience.
- identified Jul 27, 2021, 09:37 PM UTC
We believe functionality is restored from all regions again, but we are still checking with our vendor to make sure the problem has indeed been properly addressed.
- monitoring Jul 27, 2021, 09:47 PM UTC
A solution has been put in place. We continue to monitor the situation for any regressions.
- resolved Jul 28, 2021, 06:13 AM UTC
This incident has been resolved.
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