Patchman incident
Degraded performance on data processing infrastructure
Resolved after 8 hours 20 minutes, affecting Portal and Customer API and 1 more, on June 12, 2022.
Performance is back to normal. We will continue to monitor the situation to ensure no further regressions.
Affected components
Update timeline
- identified Jun 12, 2022, 10:09 PM UTC
Our backend workers are suffering from degraded performance, which we have traced to our database cluster. We are currently preparing actions to redirect the load to other cluster workers as a means of remediating the performance problems.
- identified Jun 12, 2022, 10:15 PM UTC
As part of the remediation steps, there may be a temporary loss of availability of the Portal and Customer API, expected to be limited to a maximum of 1 minute.
- identified Jun 12, 2022, 10:21 PM UTC
Portal and Customer API are no longer affected, remediating actions for the backend workers are still ongoing.
- monitoring Jun 12, 2022, 10:25 PM UTC
Performance is back to normal. We will continue to monitor the situation to ensure no further regressions.
- resolved Jun 13, 2022, 06:30 AM UTC
This incident has been resolved.
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