Resolved after 8 hours 42 minutes, affecting Portal and Customer API and 1 more, on August 25, 2022.
Our infrastructure provider was able to correct the issues affecting connectivity and all services are available again. We keep monitoring the situations for regressions.
Affected components
Update timeline
- identified Aug 25, 2022, 10:48 PM UTC
Our infrastructure provider is experiencing networking problems, which are leading to intermittent connectivity issues on our platform. All our APIs are experiencing packet loss and/or slow response times. We are working with our provider to resolve the problem as soon as possible.
- identified Aug 25, 2022, 11:14 PM UTC
Our infrastructure provider has identified the problem and is currently implementing a fix. We will continue to work with them in resolving this problem as soon as possible.
- monitoring Aug 26, 2022, 12:22 AM UTC
Our infrastructure provider was able to correct the issues affecting connectivity and all services are available again. We keep monitoring the situations for regressions.
- resolved Aug 26, 2022, 07:31 AM UTC
This incident has been resolved.
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Amazon Web Services