Resolved after 6 hours 47 minutes, affecting Portal and Customer API, on March 12, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 12, 2024, 08:00 AM UTC
We are seeing intermittent HTTP 500 errors specifically for logged in user sessions on the webinterface of the Patchman Portal. We are investigating the issue.
- identified Mar 12, 2024, 08:10 AM UTC
We have implemented a temporary fix while we develop a permanent one. The issue should no longer show, although we do not consider the matter resolved for now.
- identified Mar 12, 2024, 08:23 AM UTC
We are now seeing that the issue also affected the Customer API with HTTP 400 errors. If you have such errors in your logs, they will be related to this problem, but should now no longer appear.
- monitoring Mar 12, 2024, 01:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2024, 02:47 PM UTC
This incident has been resolved.
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