Resolved after 3 hours 14 minutes, affecting Portal and Customer API, on April 23, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
PortalCustomer API
Update timeline
- investigating Apr 23, 2024, 12:35 PM UTC
We are aware of customers intermittently getting "Too many redirects" errors on attempting to connect to the Patchman Portal. We are investigating this issue.
- identified Apr 23, 2024, 12:49 PM UTC
We have identified a possible fix, which relies on a DNS change that unfortunately will take a while to propagate. While we wait for this to take effect, we continue to investigate other possible means of remediation.
- monitoring Apr 23, 2024, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2024, 03:50 PM UTC
This incident has been resolved.
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