Passfort incident

Global AWS Outage

Resolved after 3 hours 44 minutes, affecting TransUnion TruValidate, on October 20, 2025.

identified Oct 20, 2025, 09:52 AM UTC

This outage is currently impacting some users’ ability to log in to Maxsight. AWS reports partial recovery, and we will continue monitoring until full service is restored.

Started
Oct 20, 2025, 08:50 AM UTC
Resolved
Oct 20, 2025, 12:34 PM UTC
Duration
3h 44m
Detected by Pingoru
Oct 20, 2025, 08:50 AM UTC

Affected components

TransUnion TruValidate

Update timeline

  1. identified Oct 20, 2025, 08:50 AM UTC

    We are currently experiencing a global outage with Amazon Web Services (AWS), which is affecting data provider services and causing functionality issues, including checks. Our team is actively monitoring the situation until AWS recovery. Please note this is a global, external issue and cannot be resolved by Moody’s.

  2. identified Oct 20, 2025, 09:52 AM UTC

    This outage is currently impacting some users’ ability to log in to Maxsight. AWS reports partial recovery, and we will continue monitoring until full service is restored.

  3. resolved Oct 20, 2025, 12:34 PM UTC

    This incident has been resolved.

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