ParentSquare incident

Smart Sites Navigation Issue

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on April 28, 2025 affecting Smart Sites, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 01:40 PM UTC
Resolved
Apr 28, 2025, 02:01 PM UTC
Duration
20m
Detected by Pingoru
Apr 28, 2025, 01:40 PM UTC

Affected components

Smart Sites

Update timeline

  1. investigating Apr 28, 2025, 01:40 PM UTC

    We are investigating reports that some users are not able to see their Smart Sites navigation. We will provide an update shortly.

  2. identified Apr 28, 2025, 01:48 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. monitoring Apr 28, 2025, 01:59 PM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Apr 28, 2025, 02:01 PM UTC

    We confirmed that the issue has been resolved.