ParentSquare incident

Partial Voice Call Delivery Failure for T-Mobile Users

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on May 21, 2025 affecting Smart Alerts, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 11:41 PM UTC
Resolved
May 21, 2025, 11:41 PM UTC
Duration
—
Detected by Pingoru
May 21, 2025, 11:41 PM UTC

Affected components

Smart Alerts

Update timeline

  1. resolved May 21, 2025, 11:41 PM UTC

    We experienced a brief issue affecting a small number of users receiving Smart Alerts via voice call. The issue, related to a disruption with one of our voice providers, resulted in a limited number of calls failing with "invalid number" errors. These voice alerts were not delivered and cannot be re-sent. Other Smart Alert delivery methods- including email, text, and app notifications- continued to function as expected. If you're affected, you can view invalid calls in your delivery reports for confirmation. The underlying issue has been resolved by the provider, and no further impact is expected.