ParentSquare incident

Email, Text, and Push Notifications Delayed

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on July 24, 2025 affecting Texts and Emails, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 10:08 PM UTC
Resolved
Jul 25, 2025, 12:06 AM UTC
Duration
1h 57m
Detected by Pingoru
Jul 24, 2025, 10:08 PM UTC

Affected components

TextsEmails

Update timeline

  1. investigating Jul 24, 2025, 10:08 PM UTC

    We are investigating reports that text notifications are delayed. We will provide an update shortly.

  2. identified Jul 24, 2025, 10:09 PM UTC

    We have identified the cause of the issue and are implementing a fix.

  3. identified Jul 24, 2025, 10:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 24, 2025, 10:35 PM UTC

    We have implemented a fix and are monitoring the results.

  5. resolved Jul 25, 2025, 12:06 AM UTC

    We confirmed that the issue has been resolved.