ParentSquare experienced a minor incident on August 28, 2025 affecting Texts, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Texts
Update timeline
- investigating Aug 28, 2025, 05:43 PM UTC
One of our text messaging service providers is reporting delays delivering some text messages. We are working with the service provider and will provide an update shortly.
- investigating Aug 28, 2025, 07:27 PM UTC
The text message service provider continues to report delays sending some text messages. We have shifted some of our text message volume to a different service provider to reduce the likelihood that messages will be delayed. We are continuing to work with the service provider on the delay issue.
- resolved Aug 28, 2025, 09:40 PM UTC
The text message service provider is recovered. Text are being delivered as expected.