Parchment incident

Payment Processing errors reported

Notice Resolved View vendor source →

Parchment experienced a notice incident on May 27, 2025 affecting Ordering and Payment / JPMChase, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 04:42 PM UTC
Resolved
May 29, 2025, 11:00 PM UTC
Duration
2d 6h
Detected by Pingoru
May 27, 2025, 04:42 PM UTC

Affected components

OrderingPayment / JPMChase

Update timeline

  1. investigating May 27, 2025, 04:42 PM UTC

    We are received reports regarding payment processing errors and are currently investigating

  2. monitoring May 28, 2025, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2025, 11:00 PM UTC

    This incident has been resolved.