Parchment incident

Credentials-inc.com Connectivity Issues

Major Resolved View vendor source →

Parchment experienced a major incident on May 1, 2025 affecting RoboRegistrar, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 01:57 AM UTC
Resolved
May 01, 2025, 08:05 AM UTC
Duration
6h 8m
Detected by Pingoru
May 01, 2025, 01:57 AM UTC

Affected components

RoboRegistrar

Update timeline

  1. investigating May 01, 2025, 01:57 AM UTC

    We are aware of and investigating and issues with credentials-inc.com, affecting RoboRegistrar traffic.

  2. identified May 01, 2025, 04:45 AM UTC

    We have identified the issue to be a hardware problem causing the backing system to be unable function. We are working to resolve the issue as quickly as possible and will provide updates as progress is made.

  3. resolved May 01, 2025, 08:05 AM UTC

    This incident has been resolved.