Parabola incident

User login was blocked

Resolved after 35 minutes, on May 22, 2025.

resolved May 22, 2025, 09:49 PM UTC

From 2025-05-22 18:45 - 19:20 UTC, many customers were unable to log in to Parabola. During this time, the scheduled runs for those customers also failed. Run retries after the incident proceeded as normal; users do not need to do anything. The root cause was a coding error.

Started
May 22, 2025, 06:45 PM UTC
Resolved
May 22, 2025, 07:20 PM UTC
Duration
35m
Detected by Pingoru
May 22, 2025, 06:45 PM UTC

Update timeline

  1. resolved May 22, 2025, 09:49 PM UTC

    From 2025-05-22 18:45 - 19:20 UTC, many customers were unable to log in to Parabola. During this time, the scheduled runs for those customers also failed. Run retries after the incident proceeded as normal; users do not need to do anything. The root cause was a coding error.

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