Resolved after 1 hour 27 minutes, affecting Processing / Encoding and Processing / Encoding (Processing / Encoding — North America (NA)), on November 3, 2026.
The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
Affected components
Update timeline
- investigating Nov 03, 2026, 07:47 PM UTC
The Panopto NA Cloud is experiencing an increased error rate in the media processing pipeline. We apologize for this disruption. Our cloud operations team is investigating the issue urgently, and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Content processing may fail.
- identified Nov 03, 2026, 08:18 PM UTC
The source of the increased error rates has been mitigated, and impacted sessions are being reprocessed. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 60 minutes.
- resolved Nov 03, 2026, 09:15 PM UTC
The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.
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