PandaDoc incident

Issue with Identity Verification (Persona)

Minor Resolved View vendor source →

PandaDoc experienced a minor incident on June 12, 2025, lasting 13h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:13 PM UTC
Resolved
Jun 13, 2025, 08:25 AM UTC
Duration
13h 11m
Detected by Pingoru
Jun 12, 2025, 07:13 PM UTC

Update timeline

  1. investigating Jun 12, 2025, 07:13 PM UTC

    We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

  2. resolved Jun 13, 2025, 08:25 AM UTC

    This incident has been resolved.