PandaDoc incident
Documents are having trouble loading with "Reconnecting" message
PandaDoc experienced a major incident on July 21, 2022 affecting Sending and opening documents and Web application, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2022, 01:58 PM UTC
We are actively investigating Document loading problems. Please check back here for updates, and we appreciate your patience while we get this resolved.
- identified Jul 21, 2022, 02:08 PM UTC
We’ve identified the issue with Document loading and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- identified Jul 21, 2022, 02:39 PM UTC
We're still working towards a resolution for this issue. Thank you for your continued patience.
- monitoring Jul 21, 2022, 02:54 PM UTC
We have resolved the issue and PandaDoc users should now be able to load Documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Jul 21, 2022, 03:11 PM UTC
We're all set! Users can now load Documents successfully. If you continue to experience any issues with this, please reach out to us at [email protected].