PandaDoc experienced a critical incident on July 28, 2022 affecting Uploading and downloading documents, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2022, 03:20 PM UTC
We are currently investigating this issue.
- investigating Jul 28, 2022, 03:23 PM UTC
We are actively investigating the issue with completed document downloads. Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating Jul 28, 2022, 03:52 PM UTC
We are continuing to investigate this issue. We will keep you updated as the situation develops.
- monitoring Jul 28, 2022, 04:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 28, 2022, 04:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2022, 06:31 PM UTC
We're all set! Users can now download documents. If you continue to experience any issues with this, please reach out to us at [email protected].