PandaDoc incident

Unable to create document from template

Major Resolved View vendor source →

PandaDoc experienced a major incident on August 15, 2022 affecting Web application, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2022, 04:06 PM UTC
Resolved
Aug 15, 2022, 05:05 PM UTC
Duration
59m
Detected by Pingoru
Aug 15, 2022, 04:06 PM UTC

Affected components

Web application

Update timeline

  1. investigating Aug 15, 2022, 04:06 PM UTC

    Some users are unable to create a document from a template, typically when assigning a role. We are currently investigating this issue.

  2. monitoring Aug 15, 2022, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 15, 2022, 05:05 PM UTC

    This incident has been resolved. If you are still facing issues, please clear your browser cache and cookies