PandaDoc experienced a major incident on August 16, 2022 affecting Uploading and downloading documents, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Uploading and downloading documents
Update timeline
- identified Aug 16, 2022, 12:45 PM UTC
Some users are reporting issues creating documents from an uploaded file. The issue has been identified, and a fix is being implemented.
- monitoring Aug 16, 2022, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 16, 2022, 03:20 PM UTC
This incident has been resolved.