PandaDoc experienced a major incident on August 22, 2022 affecting Sending and opening documents and Uploading and downloading documents and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2022, 03:13 PM UTC
We are currently investigating this issue.
- investigating Aug 22, 2022, 03:18 PM UTC
Some users are experiencing degradation of application performance and functions, such as slow loading, errors when loading and creating templates/documents. We are currently actively investigating this issue and will provide updates momentarily.
- investigating Aug 22, 2022, 03:33 PM UTC
Thank you for your patience! We are still hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
- investigating Aug 22, 2022, 03:51 PM UTC
We continue to actively investigate the issue Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating Aug 22, 2022, 04:11 PM UTC
We are continuing to investigate this issue.
- investigating Aug 22, 2022, 04:43 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 22, 2022, 04:54 PM UTC
We have resolved the issue and PandaDoc users should now be able to use the application to the full. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Aug 22, 2022, 05:31 PM UTC
We're all set! The application is fully operational now. If you continue to experience any issues with this, please reach out to us at [email protected].