PandaDoc experienced a minor incident on August 23, 2022 affecting Sending and opening documents, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2022, 01:03 PM UTC
Some users may have trouble interacting with the documents. We are currently looking into the issue. Please hold tight for updates.
- investigating Aug 23, 2022, 01:18 PM UTC
We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- identified Aug 23, 2022, 01:48 PM UTC
We’ve identified the cause and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- monitoring Aug 23, 2022, 02:26 PM UTC
We have resolved the issue and PandaDoc users should now be able to open and interact with the documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Aug 23, 2022, 02:32 PM UTC
We're all set! If you continue to experience any issues with this, please reach out to us at [email protected].