PandaDoc incident

Clients have issues with creating templates/documents

Major Resolved View vendor source →

PandaDoc experienced a major incident on August 30, 2022 affecting Web application, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2022, 04:00 PM UTC
Resolved
Aug 30, 2022, 05:33 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 30, 2022, 04:00 PM UTC

Affected components

Web application

Update timeline

  1. investigating Aug 30, 2022, 04:00 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 30, 2022, 04:20 PM UTC

    We’re on it! Our team has gotten to work resolving the issue with creating templates/documents to get you back on track as soon as possible. Please check back here for updates.

  3. monitoring Aug 30, 2022, 05:01 PM UTC

    We have resolved the issue and PandaDoc users should now be able to create templates/documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved Aug 30, 2022, 05:33 PM UTC

    We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at [email protected].