PandaDoc incident

Document, Template, Content Library lists cannot be loaded

Minor Resolved View vendor source →

PandaDoc experienced a minor incident on September 14, 2022 affecting Web application, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2022, 04:13 PM UTC
Resolved
Sep 14, 2022, 04:42 PM UTC
Duration
28m
Detected by Pingoru
Sep 14, 2022, 04:13 PM UTC

Affected components

Web application

Update timeline

  1. investigating Sep 14, 2022, 04:13 PM UTC

    We are currently having an issue with loading Document, Template, and Content Library lists. We are investigating the issue and we'll keep you posted.

  2. monitoring Sep 14, 2022, 04:31 PM UTC

    We have resolved the issue and PandaDoc users should now be able to load the Document, Template. and Content Library lists. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Sep 14, 2022, 04:42 PM UTC

    We're all set! If you continue to experience any issues with this, please reach out to us at [email protected].