PandaDoc experienced a critical incident on February 8, 2023 affecting Sending and opening documents and Web application, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2023, 11:46 AM UTC
We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- investigating Feb 08, 2023, 12:12 PM UTC
Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
- monitoring Feb 08, 2023, 12:33 PM UTC
We have resolved the issue and PandaDoc users should now be able to work with the documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Feb 08, 2023, 12:49 PM UTC
We're all set! If you continue to experience any issues with the platform, please reach out to us at [email protected].