PandaDoc experienced a major incident on February 13, 2023 affecting API, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Feb 13, 2023, 05:23 PM UTC
We are actively investigating the issue of creating documents via API. Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring Feb 13, 2023, 05:32 PM UTC
We have resolved the issue and PandaDoc users should now be able to create documents via API. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Feb 13, 2023, 05:39 PM UTC
We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at [email protected].