PandaDoc experienced a minor incident on March 16, 2023 affecting Web application and Website, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web applicationWebsite
Update timeline
- investigating Mar 16, 2023, 12:10 AM UTC
Zendesk, our chat and email system, is having an issue with its service. As a result, some customers are not able to start a chat with us. We'll continue monitoring and will post an update here once it's back up! In the meantime, you can reach out to us at [email protected].
- monitoring Mar 16, 2023, 12:14 AM UTC
We have resolved the issue and PandaDoc users should now be able to send a chat and email again] We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Mar 16, 2023, 12:16 AM UTC
This incident has ben resolved.