PandaDoc incident

Pipedrive Integration is not Functioning Properly

Critical Resolved View vendor source →

PandaDoc experienced a critical incident on March 31, 2023 affecting CRMs & Integrations, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 04:08 PM UTC
Resolved
Mar 31, 2023, 05:50 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 31, 2023, 04:08 PM UTC

Affected components

CRMs & Integrations

Update timeline

  1. investigating Mar 31, 2023, 04:08 PM UTC

    We are actively investigating why Pipedrive integration is not working. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Mar 31, 2023, 04:38 PM UTC

    Thank you for your patience! Our development team is already hard at work investigating this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.

  3. monitoring Mar 31, 2023, 05:47 PM UTC

    We’ve identified that the issue is connected to unexpected changes introduced on the Pipedrive API side. The issue is resolved now and the functionality is up and running again.

  4. resolved Mar 31, 2023, 05:50 PM UTC

    This incident has been resolved.