PandaDoc experienced a major incident on April 27, 2023 affecting Creating and editing documents and Sending and opening documents and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2023, 04:04 PM UTC
We are actively investigating the issues with catalog CSV import and slow PandaDoc performance (smart content and email delivery included). Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring Apr 27, 2023, 04:19 PM UTC
PandaDoc performance has been stabilized. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Apr 27, 2023, 04:39 PM UTC
We're all set! If you continue to experience any issues with the application, please reach out to us at [email protected].