PandaDoc experienced a minor incident on June 9, 2023 affecting Creating and editing documents, lasting 20h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2023, 12:17 AM UTC
We’re experiencing slight performance degradation working with the content editor. The root cause has been identified and solution is in progress.
- identified Jun 09, 2023, 01:01 AM UTC
We are continuing to work on a fix for this issue.
- investigating Jun 09, 2023, 02:07 AM UTC
We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.
- identified Jun 09, 2023, 02:29 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 09, 2023, 03:27 AM UTC
We’ve identified the issue with slight performance degradation working with the content editor and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- identified Jun 09, 2023, 05:20 AM UTC
We are continuing to work on a fix for this issue. Check back here for more updates.
- identified Jun 09, 2023, 06:48 AM UTC
We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- identified Jun 09, 2023, 08:13 AM UTC
We are continuing to work on a fix for this issue. Check back here for more updates.
- identified Jun 09, 2023, 09:20 AM UTC
We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- identified Jun 09, 2023, 10:16 AM UTC
We are continuing to work on a fix for this issue. Check back here for more updates.
- identified Jun 09, 2023, 11:16 AM UTC
We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- monitoring Jun 09, 2023, 06:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2023, 08:52 PM UTC
We're all set! Users can now create documents with no degradation. If you continue to experience any issues with this, please reach out to us at [email protected].