PandaDoc incident

Document Creation, Sending, and Viewing

Minor Resolved View vendor source →

PandaDoc experienced a minor incident on September 27, 2023 affecting Creating and editing documents and Sending and opening documents and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 03:51 PM UTC
Resolved
Sep 27, 2023, 06:19 PM UTC
Duration
2h 28m
Detected by Pingoru
Sep 27, 2023, 03:51 PM UTC

Affected components

Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewCRMs & IntegrationsAPIWeb application

Update timeline

  1. investigating Sep 27, 2023, 03:51 PM UTC

    We are actively investigating Issue with document creation, sending, and viewing . Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Sep 27, 2023, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 27, 2023, 04:43 PM UTC

    We have resolved the issue and PandaDoc users should now be able to manage document creation, sending, and viewing. We have applied a solution. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. monitoring Sep 27, 2023, 05:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 27, 2023, 06:19 PM UTC

    We're all set! Users can now create, send, and view documents. If you continue to experience any issues with this, please reach out to us at [email protected].