PandaDoc incident

Application is not available (502 Gateway, etc.)

Major Resolved View vendor source →

PandaDoc experienced a major incident on October 23, 2023 affecting Creating and editing documents and Creating and editing documents and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2023, 12:42 AM UTC
Resolved
Oct 23, 2023, 01:48 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 23, 2023, 12:42 AM UTC

Affected components

Creating and editing documentsCreating and editing documentsSending and opening documentsSending and opening documentsUploading and downloading documentsUploading and downloading documentsPublic (recipient) viewPublic (recipient) viewSignupSignup

Update timeline

  1. investigating Oct 23, 2023, 12:42 AM UTC

    We are actively investigating the issue with app availability. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Oct 23, 2023, 12:45 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 23, 2023, 01:30 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 23, 2023, 01:30 AM UTC

    We’ve identified the issue with [issue description] and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  5. identified Oct 23, 2023, 01:34 AM UTC

    Here we go! Our development team has identified the issue with the outage, and we are working on getting this resolved. Check back here for more updates while we implement a fix as quickly as possible.

  6. resolved Oct 23, 2023, 01:48 AM UTC

    We're all set! Users can now use the application. If you continue to experience any issues with this, please reach out to us at [email protected].