PandaDoc experienced a critical incident on December 20, 2023 affecting Creating and editing documents, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Creating and editing documents
Update timeline
- identified Dec 20, 2023, 11:50 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 20, 2023, 12:02 PM UTC
We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Dec 20, 2023, 12:06 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at [email protected].