PandaDoc incident

Can't create, view and edit documents

Critical Resolved View vendor source →

PandaDoc experienced a critical incident on December 21, 2023 affecting Creating and editing documents and Sending and opening documents and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2023, 12:58 PM UTC
Resolved
Dec 21, 2023, 07:00 PM UTC
Duration
6h 1m
Detected by Pingoru
Dec 21, 2023, 12:58 PM UTC

Affected components

Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewCRMs & IntegrationsAPIWebhooksWeb application

Update timeline

  1. investigating Dec 21, 2023, 12:58 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified Dec 21, 2023, 01:05 PM UTC

    We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  3. identified Dec 21, 2023, 01:25 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 21, 2023, 02:10 PM UTC

    We are continuing to work on a fix for this issue. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  5. identified Dec 21, 2023, 03:22 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Dec 21, 2023, 03:28 PM UTC

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  7. monitoring Dec 21, 2023, 03:40 PM UTC

    Lower performance can be faced with document delivery and creating documents using CRM & Integrations. Our team continues monitoring the app for any further issues.

  8. identified Dec 21, 2023, 04:18 PM UTC

    The performance of the app is decreased. We are currently working on a fix. We appreciate your patience and will post updates here as soon as possible.

  9. monitoring Dec 21, 2023, 05:14 PM UTC

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  10. monitoring Dec 21, 2023, 06:26 PM UTC

    We are continuing to monitor for any further issues.

  11. resolved Dec 21, 2023, 07:00 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at [email protected].