PandaDoc Outage History

PandaDoc is up right now

PandaDoc had 18 outages in the last 2 years totaling 71h 3m of downtime — averaging 0.7 incidents per month.

There were 18 PandaDoc outages since July 15, 2024 totaling 71h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pandadoc.statuspage.io

Minor May 19, 2026

Documents won't load in the new interface

Detected by Pingoru
May 19, 2026, 02:30 PM UTC
Resolved
May 19, 2026, 03:09 PM UTC
Duration
39m
Affected: Creating and editing documentsSending and opening documents
Timeline · 3 updates
  1. investigating May 19, 2026, 02:30 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring May 19, 2026, 02:58 PM UTC

    We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved May 19, 2026, 03:09 PM UTC

    We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major May 6, 2026

Global application issues: document access, sending, upload and download

Detected by Pingoru
May 06, 2026, 07:27 PM UTC
Resolved
May 06, 2026, 08:03 PM UTC
Duration
36m
Affected: Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewSignupCRMs & IntegrationsAPIWebhooksWeb applicationMobile applicationWebsite
Timeline · 3 updates
  1. investigating May 06, 2026, 07:27 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating May 06, 2026, 07:28 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  3. resolved May 06, 2026, 08:03 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Notice April 30, 2026

PandaDoc is responding slowly / Templates not visible / Document creation may be affected

Detected by Pingoru
Apr 30, 2026, 08:23 PM UTC
Resolved
Apr 30, 2026, 08:53 PM UTC
Duration
29m
Affected: Creating and editing documentsCreating and editing documentsSending and opening documentsSending and opening documentsUploading and downloading documentsUploading and downloading documentsPublic (recipient) viewPublic (recipient) viewAPIAPIWebsiteWebsite
Timeline · 3 updates
  1. investigating Apr 30, 2026, 08:23 PM UTC

    We are currently investigating the issue.

  2. monitoring Apr 30, 2026, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 08:53 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major April 22, 2026

Document Creation, Sending, Downloads, API & Integrations Disruption

Detected by Pingoru
Apr 22, 2026, 09:32 AM UTC
Resolved
Apr 22, 2026, 11:31 AM UTC
Duration
1h 58m
Affected: Creating and editing documentsSending and opening documentsUploading and downloading documentsCRMs & IntegrationsAPI
Timeline · 7 updates
  1. investigating Apr 22, 2026, 09:32 AM UTC

    We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

  2. identified Apr 22, 2026, 09:46 AM UTC

    We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

  3. identified Apr 22, 2026, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 22, 2026, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 22, 2026, 10:46 AM UTC

    Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

  6. monitoring Apr 22, 2026, 11:27 AM UTC

    The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

  7. resolved Apr 22, 2026, 11:31 AM UTC

    This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Read the full incident report →

Notice January 9, 2026

Support messenger outage

Detected by Pingoru
Jan 09, 2026, 08:56 PM UTC
Resolved
Jan 09, 2026, 09:26 PM UTC
Duration
29m
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:56 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

  2. resolved Jan 09, 2026, 09:26 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Notice October 27, 2025

Slowdown in key document operations

Detected by Pingoru
Oct 27, 2025, 04:49 PM UTC
Resolved
Oct 27, 2025, 05:52 PM UTC
Duration
1h 3m
Timeline · 2 updates
  1. investigating Oct 27, 2025, 04:49 PM UTC

    We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

  2. resolved Oct 27, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

PandaDoc application won't load

Detected by Pingoru
Oct 20, 2025, 01:34 PM UTC
Resolved
Oct 20, 2025, 02:06 PM UTC
Duration
31m
Affected: Creating and editing documentsCreating and editing documentsSending and opening documentsSending and opening documentsUploading and downloading documentsUploading and downloading documentsPublic (recipient) viewPublic (recipient) viewSignupSignupCRMs & IntegrationsCRMs & IntegrationsAPIAPIWebhooksWebhooksWeb applicationWeb applicationMobile applicationMobile applicationWebsiteWebsite
Timeline · 3 updates
  1. investigating Oct 20, 2025, 01:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 01:55 PM UTC

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Oct 20, 2025, 02:06 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor July 28, 2025

Document access in editor

Detected by Pingoru
Jul 28, 2025, 04:02 PM UTC
Resolved
Jul 28, 2025, 04:37 PM UTC
Duration
34m
Affected: Creating and editing documentsSending and opening documentsUploading and downloading documents
Timeline · 2 updates
  1. identified Jul 28, 2025, 04:02 PM UTC

    We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  2. resolved Jul 28, 2025, 04:37 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor June 12, 2025

Issue with Identity Verification (Persona)

Detected by Pingoru
Jun 12, 2025, 07:13 PM UTC
Resolved
Jun 13, 2025, 08:25 AM UTC
Duration
13h 11m
Timeline · 2 updates
  1. investigating Jun 12, 2025, 07:13 PM UTC

    We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

  2. resolved Jun 13, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025

Document search results are not loaded

Detected by Pingoru
Apr 23, 2025, 02:30 PM UTC
Resolved
Apr 23, 2025, 10:18 PM UTC
Duration
7h 48m
Affected: Sending and opening documentsCRMs & Integrations
Timeline · 4 updates
  1. investigating Apr 23, 2025, 02:30 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Apr 23, 2025, 03:17 PM UTC

    The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

  3. investigating Apr 23, 2025, 07:33 PM UTC

    The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

  4. resolved Apr 23, 2025, 10:18 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Major March 5, 2025

Documents creation issue

Detected by Pingoru
Mar 05, 2025, 01:53 PM UTC
Resolved
Mar 05, 2025, 05:16 PM UTC
Duration
3h 23m
Affected: Creating and editing documents
Timeline · 4 updates
  1. investigating Mar 05, 2025, 01:53 PM UTC

    We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified Mar 05, 2025, 02:50 PM UTC

    We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  3. identified Mar 05, 2025, 04:20 PM UTC

    The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  4. resolved Mar 05, 2025, 05:16 PM UTC

    We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

Read the full incident report →

Notice February 26, 2025

Thumbnails generation can work with delays

Detected by Pingoru
Feb 26, 2025, 04:42 PM UTC
Resolved
Feb 26, 2025, 08:17 PM UTC
Duration
3h 34m
Timeline · 2 updates
  1. monitoring Feb 26, 2025, 04:42 PM UTC

    Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  2. resolved Feb 26, 2025, 08:17 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Minor December 17, 2024

Performance degradation of PandaDoc app

Detected by Pingoru
Dec 17, 2024, 03:58 PM UTC
Resolved
Dec 17, 2024, 04:44 PM UTC
Duration
45m
Affected: Website
Timeline · 3 updates
  1. investigating Dec 17, 2024, 03:58 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring Dec 17, 2024, 04:10 PM UTC

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Dec 17, 2024, 04:44 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Read the full incident report →

Critical December 2, 2024

Incident notification

Detected by Pingoru
Dec 02, 2024, 05:44 PM UTC
Resolved
Dec 02, 2024, 06:35 PM UTC
Duration
51m
Affected: Uploading and downloading documents
Timeline · 3 updates
  1. investigating Dec 02, 2024, 05:44 PM UTC

    We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring Dec 02, 2024, 06:22 PM UTC

    We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved Dec 02, 2024, 06:35 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.

Read the full incident report →

Minor September 17, 2024

Application is loading slowly

Detected by Pingoru
Sep 17, 2024, 04:01 PM UTC
Resolved
Sep 17, 2024, 04:35 PM UTC
Duration
33m
Affected: Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewSignupWeb application
Timeline · 4 updates
  1. investigating Sep 17, 2024, 04:01 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Sep 17, 2024, 04:09 PM UTC

    We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

  3. monitoring Sep 17, 2024, 04:24 PM UTC

    PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved Sep 17, 2024, 04:35 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at [email protected].

Read the full incident report →

Minor July 26, 2024

We currently have a problem with PDF processing (uploading and downloading)

Detected by Pingoru
Jul 26, 2024, 12:01 AM UTC
Resolved
Jul 26, 2024, 01:19 AM UTC
Duration
1h 17m
Affected: Uploading and downloading documents
Timeline · 3 updates
  1. investigating Jul 26, 2024, 12:01 AM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Jul 26, 2024, 12:02 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 26, 2024, 01:19 AM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at [email protected].

Read the full incident report →

Minor July 15, 2024

There may be disruptions in PandaDoc services

Detected by Pingoru
Jul 15, 2024, 03:55 PM UTC
Resolved
Jul 15, 2024, 04:45 PM UTC
Duration
49m
Affected: Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewCRMs & Integrations
Timeline · 3 updates
  1. investigating Jul 15, 2024, 03:55 PM UTC

    We are actively investigating the disruptions in PandaDoc services. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Jul 15, 2024, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 15, 2024, 04:45 PM UTC

    At this time, the application should work properly. We continue monitoring the situation. If you continue to experience any issues with this, please contact us at [email protected].

Read the full incident report →