PandaDoc incident

Application is loading slowly

Minor Resolved View vendor source →

PandaDoc experienced a minor incident on September 17, 2024 affecting Creating and editing documents and Sending and opening documents and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 04:01 PM UTC
Resolved
Sep 17, 2024, 04:35 PM UTC
Duration
33m
Detected by Pingoru
Sep 17, 2024, 04:01 PM UTC

Affected components

Creating and editing documentsSending and opening documentsUploading and downloading documentsPublic (recipient) viewSignupWeb application

Update timeline

  1. investigating Sep 17, 2024, 04:01 PM UTC

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating Sep 17, 2024, 04:09 PM UTC

    We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

  3. monitoring Sep 17, 2024, 04:24 PM UTC

    PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved Sep 17, 2024, 04:35 PM UTC

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at [email protected].