PandaDoc experienced a critical incident on December 2, 2024 affecting Uploading and downloading documents, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 05:44 PM UTC
We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring Dec 02, 2024, 06:22 PM UTC
We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Dec 02, 2024, 06:35 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.